Shipping policy

Shipping Policy for Atomzen Needlepoint

Thank you for visiting and shopping at Atomzen Needlepoint. Your satisfaction is our priority. The following policy outlines our shipping processes to set clear expectations for your order's journey from our warehouse to your doorstep.

1. Order Processing Time

Once your order is paid, we will begin preparing your items. Our standard processing time is 1 to 10 business days, depending on product availability, customization needs, and overall order volume. We always strive to prepare and dispatch your order as quickly as possible.

2. Shipping & Delivery Time

After your order has been shipped, the estimated delivery timeframe is 5 to 15 business days. Please note that this is an estimated transit window, and actual delivery times may vary due to carrier performance, weather conditions, and local customs procedures.

3. Shipping Destinations

We are thrilled to ship our products worldwide. If your country is not in our shippable list at checkout, please contact us.

4. Shipping Costs

  • Free Standard Shipping: We offer free standard shipping on all orders over a certain amount. The specific threshold will be clearly displayed at checkout.

  • Standard Shipping Fee: A calculated shipping rate will apply to orders below the free shipping threshold.

  • Express Shipping Fee: If you choose express shipping, the corresponding fee will be shown at checkout.

5. Shipment Tracking

Once your order is shipped, you will receive a confirmation email containing your tracking number and a link to track your package's journey in real-time

6. Order Fulfillment Address

All orders are dispatched from our fulfillment center at:

Apartment 103, 9 Solly Street, Sheffield, England, S1 4DF

7. Customs and Import Duties

For international orders, Atomzen Needlepoint is responsible for applicable import duties, taxes, and customs fees related to your shipment. Customers should not be required to pay additional import duties or customs taxes upon delivery.

If you are unexpectedly asked by a carrier or customs authority to pay import duties, taxes, or customs fees for your order, please contact us at atomzenneedlepoint@outlook.com before making payment so we can help resolve the issue.

8. Order Modifications & Cancellations

You can modify or cancel your order within 24 hours of placing it by contacting our customer service team at atomzenneedlepoint@outlook.com. After this period, your order will have entered the processing stage and we may be unable to make changes

9. Contact Us

If you have any questions about our shipping policy or your order, please do not hesitate to reach out:

Email: atomzenneedlepoint@outlook.com

We appreciate your trust in atomzenneedlepoint!